It’s hard not to notice how texting has become the method of communication among virtually everyone with a cell phone. We used to send messages to our spouses, children and friends, but is it an effective way to speak to your customers? This is something that we are going to have to address as it becomes a more common method of communication.
Many people feel that texting is a more convenient and time-saving way to communicate. While it may be faster, there is still value in actually speaking with someone. Sometimes, those few minutes saved can lead to a client feeling unvalued and not worth the time that it would take to make a call. Continue reading “Is Texting an Appropriate Way to Communicate With Customers?”