Empathy is defined as “the quality of recognizing and understanding another person’s desires, beliefs, and emotions.” It’s one of the most valuable skills we can ever acquire. Empathy cultivates meaningful relationships, reduces discrimination and negative assumptions, encourages honest communication, and can help deter violence. Studies have found that highly empathetic people are more confident and sensitive, and they enjoy better physical and mental health. Often described as looking through another person’s eyes or standing in someone else’s shoes, empathy connects us human-to-human. Continue reading “Quiz: Do You Practice Empathy?”
Shari shares the real-life stories of people who have struggled to get what they want at work. With her clear and specific roadmap in hand, she enables you to create the career and business relationships you really want—and keep them.
Here are a few highlights and takeaways from our conversation:
- ask for what you want at work
- improve all types of working relationship
- reduce the gossip and drama in your office
- tell people when you’re frustrated in a way that resonates
- take action on your ideas and feelings
- get honest feedback on your performance
About Shari Harley
Shari Harley is founder and President of Candid Culture, an international training and consulting firm that is bringing candor back to the workplace, making it safe to tell the truth at work. Shari is known globally as an engaging, funny, content-rich business speaker and author. Before launching her business Shari led leadership development training for OppenheimerFunds, conducted customer service training for American Century Investments, and facilitated and sold programs for Dale Carnegie Training. She holds an MA in Communication and the Certified Speaking Professional Designation (CSP), and taught leadership at the University of Denver. Shari’s practical approach has led her to speak and train in Singapore, Thailand, Malaysia, India, Dubai, and Australia. Some of her clients include IBM, DirecTV, Starz Entertainment, Blue Cross Blue Shield, Noodles and Company, and the University of Colorado. From making meetings work and delegating better, to managing your career and saying anything to anyone, Shari’s techniques are sure to delight and inform in a real, direct, and very funny way.