customer service | Thriving Women in Business Community

Do You Have a Personal Brand?

Developing a plan and setting goals is an excellent strategy for growing yourself personally and professionally. It allows you to focus on specific areas, set timelines, measure progress and celebrate your wins. The definition of a goal is a plan...Read More

The price of bad customer service

According to researchers, $83 billion dollars is lost by U.S. enterprises each year. The reason why? Poor customer service. Things like having to wait for a response, having to speak to a robot, and having to repeat the same issue...Read More

2 Traits to Create Relationship Through Your Brand – With People You’ve Never Met

Are you "marketing at" your precious potential clients or connecting with them? In other words, do your marketing efforts feel more like you're shouting at them with a megaphone, or like you're having a two-way conversation? We all have a...Read More

The Pineapple Principle

The pineapple is a widely recognized symbol of hospitality. We see carved pineapples incorporated into architecture and used as decorative elements. I would argue however, that displaying this symbol of hospitality is not the same as displaying the actions and behaviors that truly...Read More